Frequently Asked Questions
Everything you need to know about purchasing, activation, and our warranty guarantee.
How does the purchase and delivery process work?
When you select any subscription or tool and click 'Buy Now', DigiCart instantly records your order in our database with a unique Order ID and invoice. Your WhatsApp application opens automatically with a pre-formatted message. Once you send the message and your transfer receipt, our team verifies the payment and provides your credentials or activation invitation right in the chat.
What payment currencies and methods do you support?
We support Sri Lankan Rupees (LKR) via local bank deposit / online banking (Commercial Bank of Ceylon, Sampath Bank, BOC) and Tether (USDT) on the TRC20 and BEP20 networks. Both prices are shown upfront with zero hidden conversion surprises.
What is your subscription replacement warranty?
All digital subscriptions sold by DigiCart come with a 100% full-duration replacement warranty. If a workspace seat or login credential encounters any issue during the paid period, message us on WhatsApp with your Order ID for immediate replacement or renewal.
Do you store my personal passwords or account credentials?
Never. DigiCart adheres strictly to security protocols. We do not ask for or store passwords to your personal Google, OpenAI, or Zoom accounts. Upgrades are fulfilled via official organization invitations or separate dedicated access credentials.
How can I track my remaining subscription days?
Visit our 'Track Order' page anytime, enter your Order ID (e.g. DC-2026-000001) and your contact number to view live countdowns, calendar-month expiry dates, and download official PDF receipts.